Support Policy – Ojuoja.ng

Effective Date: 6/20/2925
Last Updated: 6/20/2925

At Ojuoja.ng, we are committed to providing reliable and timely support for all our users — buyers, sellers, and partners. This Support Policy outlines how we handle customer service inquiries, technical support, dispute resolution, and response timelines.

  Support Channels

You can contact us via:

• ? Email: [email protected]

• ? Phone/WhatsApp: +234 [Your Support Line]

• ? Live Chat (coming soon): Available during working hours

• ? Contact Form: [Insert link if available]

     Support Hours

Our support team is available:

• Monday to Friday: 9:00 AM – 6:00 PM (WAT)

• Saturday: 10:00 AM – 3:00 PM

• Sunday & Public Holidays: Closed (emergency issues only)

  Who We Support

We offer support for the following groups:

• Buyers: Help with orders, payments, delivery, product issues, refunds

• Vendors: Help with product listings, subscriptions, sales, payouts

• Visitors: General questions or technical problems on the website

 Response Times

              Dispute Resolution

        If a buyer or seller has a dispute:

1. Contact the other party directly through the platform’s messaging tools (if available)

2. If unresolved, escalate to Ojuoja Support within 5 days of delivery or issue

3. We will review evidence (e.g., receipts, messages, images) and make a decision within 3–7 business days

⚠️ Ojuoja.ng reserves the right to freeze or reverse transactions if fraud or abuse is detected.

 Limitations of Support

We do not offer support for:

• Product performance not under our control (e.g., seller’s product quality)

• Unauthorized third-party apps or tools

• Transactions conducted outside the Ojuoja.ng platform

• Refunds outside our refund policy period

         Vendor Responsibility

All vendors are responsible for:

• Responding to customer messages quickly (ideally within 24 hours)

• Fulfilling orders accurately and on time

• Handling post-sale inquiries professionally

• Reporting technical issues that affect sales or delivery

      Feedback & Improvement

Your feedback helps us grow. If our support doesn't meet your expectations, please email:
? [email protected] or fill out our improvement form on the contact page.

       Final Note

We are committed to your satisfaction. Whether you’re a buyer or seller, we’re here to help you succeed on Ojuoja.ng – The Central Market.