Refund Policy

Refund Policy – Ojuoja.ng

Ojuoja.ng connects buyers and sellers. Refunds depend on the product type and seller policy. Here’s our general refund framework:

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1. Physical Products

• Buyers can request a refund or return within 7 days of delivery if:

  • The product is damaged, defective, or not as described

  • It is returned unused and in original packaging

• Vendors must resolve complaints promptly. Failure to do so may lead to penalties or account suspension.

2. Digital Products

• No refunds for digital products (eBooks, downloads, subscriptions) once accessed or downloaded unless:

  • The file is corrupted or incomplete

  • The product is not as described

3. Subscriptions & Fees

• Vendor subscription fees are non-refundable after payment unless there was a technical error.

• Commission fees are charged per sale and are not refundable after a successful transaction.

4. Dispute Resolution

Buyers must first contact the vendor. If unresolved, contact our support within 5 days of delivery. Our decision is final in all mediated cases.

5. Fraud Prevention

Ojuoja.ng reserves the right to block or withhold payment in suspected cases of fraud or manipulation.